Blind customer, Paula, claims popular ride-sharing service cancelled 30+ rides because she travels with a guide dog: 'The company needs to sack the drivers who refuse.'

Happy Sunday, animal fam. If you've had to take an Uber in the last year or so, you probably haven't enjoyed it. From the numerous cancellations from drivers to the above-average waiting times, the popular ride-sharing service has, in our eyes, really taken a turn for the worse. And now, in Australia, they're facing a lawsuit from Paula Hobley, who claims that she had 32 rides cancelled by Uber drivers because of her guide dog.

Paula is a blind woman who travels frequently with her guide dog, and she even frequently attempts to use the "Uber Pet" option, which is specifically for riders who wish to travel with their pets. And still, she kept getting cancelled.

We've written our fair share of articles about people who try to pretend their animals are service animals for the benefit of it, so we understand why drivers would be cautious of such a thing, but that doesn't excuse this level of action. It's time for the world to wake up and start putting serious qualifications for service animals - it's a start, if nothing else.

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Paula and her guide dog

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Uber has a history of refusing to deal with certain problems. All of this rests on the fact that Uber does not consider their drivers as employees, rather, as contractors. This allows them to operate in a legal (and moral) gray area that is pawsitively shady.
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Taxis were not great back in the day, but now we actually prefer to take taxis instead of Ubers. Whenever we take an Uber, it always ends in disappointment for one reason or another. Surprised? Yeah, neither are we.
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